To define and anchor KLM’s brand positioning, communication strategies, guidelines, central campaigns and tools and drive the implementation of these strategies, leading to KLM Brand presence in the market at a competitive level, strengthening KLM’s image and customer preference.
Steer the development and implementation of effective and cost efficient international one-to-one communication strategies, campaigns, concepts and guidelines, contributing to KLM’s and AF’s customer preference, enabling strong and profitable Customer Relationship Management.